Omg...I really hope I don't know the truth

hey..for months.. I didn't online already. 1st.. my pc was sent to be repaired.. and it is fully recover now but.. still cannot online........until TODAY ..!! my family and I are annoyed for this stupid Streamyx... why we cannot access to the web !!?!?!?! finally.. i went to telekom just now.. the worker there told me.. it isn't in their services.. i have to make the call myself !! uh huh.. !! so came back to home.. I dialed the 100... he taught me how to online..and...actually.. I forgot to add @streamyx behind my user name....that's why i cannot online so far..........!!!! I am so embarrassing... wish to throw myself to the ocean !!!